We want you to be satisfied with your purchase on our platform. If you have any questions or concerns about the refund policy, please feel free to contact us.

Refund Eligibility

No refunds will be provided once payment is made for any subscription plan.

Renewal Policy

Renewal benefit can be availed only when the plan is renewed within any day of the current plan expiry date and up to 7 days from the expiry date.
Change of plan duration (of the same plan) from lower to higher is part of a renewal policy.
The benefit (amount of discount) is subject to change without notice, at the discretion of MockX and availability on the propage.
RENEW coupon code redeemed will NOT result in a reset of QBank or Test series on your prior plan.

Upgrade Policy

Only selected Plan B users will have an option to upgrade their plan, by adding videos.
You can add videos to your Plan B by clicking on the "Add Videos" option in the app, or by clicking here .
The "Add Videos" is available only for selected Plan B users who:

• Have active Plan B validity for more than 4 months.
• Have less than 12 months of validity remaining on their current Plan B.

This option is not available for any other users as of now.
Can I downgrade or switch back to Plan B after adding Videos? No. Once you have added videos to your Plan B, your existing Plan will become Plan C. Once the new Plan C has been activated, you will not be able to downgrade the current Plan to Plan B.

Downgrade Policy

Downgrading a plan is not possible. Once you have upgraded your plan to include additional features, it cannot be reversed.
However, if you wish to switch to a different plan, please contact our support team for assistance.

Failed Transaction Policy

This Policy is for Users whose Money got deducted from their account, yet the MockX plan is not activated while doing a transaction.
What you can do now?

• Raise a concern in the UPI app profile page (Only if the transaction is via UPI method).
• Call or write to your bank’s dispute department (not support department). (For transaction Via all methods)
• Submit your issue in Razorpay grievance.

What will MockX do for you?
If it exceeds 19 days since your purchase attempt and your amount is not yet refunded back, please write to support@mockx.in with proof to help you out.
All above steps must be initiated by the user within 40 days of the transaction date failing which any request will be considered null and void.

Contact Us

If you have any questions or need further assistance regarding our refund policy, feel free to contact our support team at support@mockx.in .